Terms and Conditions
1. Service Agreement
By booking a counselling session, you agree to engage in a professional, ethical, and confidential counselling relationship with the practitioner. Sessions are provided in-person or online, depending on the agreement made at the time of booking.
2. Confidentiality
All information shared during counselling is kept strictly confidential, except in cases where:
- There is a risk of harm to yourself or others
- There is disclosure of abuse or neglect (as required by law)
- Information is requested by a court order
You will be informed if confidentiality needs to be broken in any way.
3. Session Duration and Fees
Sessions typically last between 45 to 60 minutes. Fees are communicated in advance and are payable prior to or immediately after each session. Late payments may result in a pause in services.
4. Code of Conduct
Clients are expected to treat the counsellor and the counselling process with respect. Disruptive, abusive, or inappropriate behavior may result in the termination of services.
5. Professional Boundaries
The relationship between client and counsellor remains strictly professional. Any form of dual relationship or breach of boundaries is discouraged to protect the integrity of the counselling process.
6. Emergency Situations
Counselling services are not a substitute for emergency care. In the case of a mental health emergency, please contact a crisis helpline, emergency services, or go to the nearest hospital.
Cancellation and Return Policy
1. Cancellations
You may cancel or reschedule a session with at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of up to 50–100% of the session fee, depending on the circumstances.
2. Missed Appointments (No-Shows)
Clients who miss an appointment without prior notice will be charged the full session fee. Exceptions may be made in the case of emergencies or unforeseen circumstances, at the counsellor’s discretion.
3. Refunds
As counselling is a professional service based on time and expertise, refunds are not offered for completed sessions. However, prepaid sessions that are cancelled within the cancellation window may be refunded or rescheduled.
4. Packages or Programs
If you’ve purchased a package of multiple sessions, unused sessions may be refunded (minus any used portion) if requested within 30 days of purchase and if no sessions were missed without notice.
📌 Note
By proceeding with services, you acknowledge and accept these terms. Please contact me directly with any questions or clarification.